assignment 4

You were invited by the university president to prepare an IS plan for the university, discuss what are the steps in order to expedite the implementation of the IS Plan.

What is Information System Plan?

Planning for information systems, as for any other system, begins with the identification of
needs. In order to be effective, development of any type of computer-based system should be a
response to need--whether at the transaction processing level or at the more complex information and
support systems levels. Such planning for information systems is much like strategic planning in
management. Objectives, priorities, and authorization for information systems projects need to be
formalized. The systems development plan should identify specific projects slated for the future,
priorities for each project and for resources, general procedures, and constraints for each application
area. The plan must be specific enough to enable understanding of each application and to know
where it stands in the order of development. Also the plan should be flexible so that priorities can be
adjusted if necessary. King (King, 1995) in his recent article has argued that a strategic capability
architecture - a flexible and continuously improving infrastructure of organizational capabilities - is
the primary basis for a company's sustainable competitive advantage. He has emphasized the need
for continuously updating and improving the strategic capabilities architecture.
SISP is the analysis of a corporation’s information and processes using business information
models together with the evaluation of risk, current needs and requirements. The result is an action
plan showing the desired course of events necessary to align information use and needs with the
strategic direction of the company (Battaglia, 1991). The same article emphasizes the need to note
that SISP is a management function and not a technical one. This is consistent with the earlier
distinction between the older data processing views and the modern strategic importance view of
Information Systems. SISP thus is used to identify the best targets for purchasing and installing
new management information systems and help an organization maximize the return on its
information technology investment. A portfolio of computer-based applications is identified that will
assist an organization in executing its business plans and realize its business goals. There is a
growing realization that the application of information technology (IT) to a firm’s strategic activities
has been one of the most common and effective ways to improve business performance.


Characteristics of a Quality ISP

A
quality ISP must exhibit five distinct characteristics before it is
useful. These five are presented in the table that follows.


Description
Timely

The
ISP must be timely. An ISP that is created long after it is needed is
useless. In almost all cases, it makes no sense to take longer to plan
work than to perform the work planned.
Useable

The
ISP must be useable. It must be so for all the projects as well as for
each project. The ISP should exist in sections that once adopted can be
parceled out to project managers and immediately started.
Maintainable

The
ISP must be maintainable. New business opportunities, new computers,
business mergers, etc. all affect the ISP. The ISP must support quick
changes to the estimates, technologies employed, and possibly even to
the fundamental project sequences. Once these changes are accomplished,
the new ISP should be just a few computer program executions away.
Quality

While
the ISP must be a quality product, no ISP is ever perfect on the first
try. As the ISP is executed, the metrics employed to derive the
individual project estimates become refined as a consequence of new
hardware technologies, code generators, techniques, or faster working
staff. As these changes occur, their effects should be installable into
the data that supports ISP computation. In short, the ISP is a living
document. It should be updated with every technology event, and
certainly no less often than quarterly.
Reproducible


The ISP must be reproducible. That is, when its development activities
are performed by any other staff, the ISP produced should essentially
be the same. The ISP should not significantly vary by staff assigned.


Whenever a proposal for the development of an ISP is created it must be assessed
against these five characteristics. If any fail or not addressed in an optimum way, the entire set of funds for the development of an ISP is risked.


Expedite IS plan implementation

Project management:
In this step, it refers to considerations such as where would the project/system suitable to be
implemented
or placed in, budget on executing and maintaining it, who are going to
manage it and are they suitable to handle implementation of the project?

Such
inquiries are supposed to be answered even before it was approved and
even before the project completion. The answers are going to make
implementation faster since all grounds are seemed to be covered
already like personnel to be hired, placement of system/project and its
needed support and back-up.

Time management:
refers to a range of skills, tools, and techniques used to manage time when accomplishing specific tasks, projects and goals. This set encompasses a wide scope of activities, and these include planning, allocating, setting goals, delegation, analysis of time spent, monitoring, organizing, scheduling, and prioritizing.
Initially time management referred to just business or work activities,
but eventually the term broadened to include personal activities also.
A time management system is a designed combination of processes, tools
and techniques.

Risk management:
can therefore be considered the identification, assessment, and prioritization of risks
followed by coordinated and economical application of resources to
minimize, monitor, and control the probability and/or impact of
unfortunate events[1]
or to maximize the realization of opportunities. Risks can come from
uncertainty in financial markets, project failures, legal liabilities,
credit risk, accidents, natural causes and disasters as well as
deliberate attacks from an adversary. Several risk management standards
have been developed including the Project Management Institute, the National Institute of Science and Technology, actuarial societies, and ISO standards.[2][3]
Methods, definitions and goals vary widely according to whether the
risk management method is in the context of project management,
security, engineering, industrial processes, financial portfolios,
actuarial assessments, or public health and safety.
The strategies to manage risk include transferring the risk to
another party, avoiding the risk, reducing the negative effect of the
risk, and accepting some or all of the consequences of a particular
risk.

Data Conversion:

In
this step, questions such as is there data needed to be put into
practical terms or layman terms than the technical terms the
development team used. Data or the information on how to use the
project should be stated in a clear and understandable manner, it must
be remembered that the user of the system might not understand the
professional jargon used.

Training of personnel:

User of the project are not IT professionals that is why time and training
has to done to guide them in how to use and manipulate the project. If
the person is knowledgeable or has received appropriate training then
implementation if IS plan will be done faster.


reference:
http://www.tdan.com/view-articles/5262
http://www.clarionmag.com/cmag/v3/informationsystemsplanning.pdf
http://en.wikipedia.org/wiki/Risk_management
http://en.wikipedia.org/wiki/Time_management

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lovely day

lovely day

by: park shin hye


살며시 날 깨워줘요 My sunshine
동화 속 공주처럼 눈을감고 기다릴거예요.
눈 뜨면 내 곁에 함게 할 love shot
동화 속 왕자처럼 나를보며 웃어줄거죠.
나도 몰래 두 눈이 너만 그리고
또 몰래 두근거린 가슴이 소리치네요.

I wanna love you I wanna with you
그대도 느기나요. 내 맘을
내게와요 조금 더 다가와요. 내 맘을 가져요
Everyday lovely day 매일 속삭여 줄게요.
캔디보다 달콤한 사랑을 줄거예요.

마법에 주문을 걸어 샬랄라
따듯한 햇살같은 너의 미소 나를 들추긴
나도 몰래 가슴이 또 두근거려
두 눈에 아릇거려 이제는 말해볼래요.

I wanna love you I wanna with you
그대도 느기나요. 내 맘을
내게와요, 조금 더 다가와요. 내 맘을 가져요.
Everyday lovely day 매일 속삭여 줄게요.
캔디보다 달콤한 사랑을 줄거예요.

Wanna love you wanna with you
안아줄래요. lovely day 내 맘을 느껴봐요.
영원히 함께 해.
랄라랄라 랄라랄라 매일 행복만 줄거야.
캔디보다 달콤한 사랑을 줄거예요.

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lovely day

lovely day

by: park shin hye


Wake me gently, My sunshine
Just like princess in the fairly tales, I will close my eyes and wait
When I open my eyes, please stay by my side, love shot
Just like prince in the fairly tales, look and smile at me
Even I do not know that, in my eyes there’s only you
And don’t know that my heart is throbbing, the sound of my heart beats

I wanna love you I wanna with you
Can you feel it, my feeling
Come to me, come a little bit closer and take my heart away
Everyday lovely day everyday I will whispering to you again
Sweeter than candy, I will give my love to you

Reading the magic spells syal la la
Your smile appeared like the warm sunshine
My heart is throbbing again
Now said to me

I wanna love you I wanna with you
Can you feel it, my feeling
Come to me, come a little bit closer and take my heart away
Everyday lovely day everyday I will whispering to you again
Sweeter than candy, I will give my love to you

Wanna love you wanna with you
I will hug you tight. lovely day please try to feel my heart
Together forever
lalalala lalalala everyday I will bring only happiness
Sweeter than candy I will give my love to you

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still/as ever

still/ as ever
by: A.N.Jell

Sarangeun anilgeorago heoldaero anilgeorago
Maebeon sokyeowatjiman naemameun jaggu neoreul bureugo
Hangeoleum buditchyeobogo hangeoleum mileonaebwado
Geureolsurok neon naeane keojyeogago isseo
Geumankeum saranghanabwa geumankeum gidarinabwa
Geutorok apeugehaedo naemameun neol ddeonalsueopnabwa
Sarangeun hanaingabwa naemameun byeonchiannabwa
Neolhyanghae jikyeoon sarang ijeneun da malhalsu itdago
Ddaddeutan neoe nunbichi ddaddeutan neoe sarangeun
Dalanalsurok naeane keojyeogago isseo
Geumankeum saranghanabwa geumankeum gidarinabwa
Geutorok apeugehaedo naemameun neol ddeonalsueopnabwa
Sarangeun hanaingabwa naemameun byeonchiannabwa
Neolhyanghae jikyeoon sarang ijeneun da malhalsu itdago
Neol saranghae
Ddaeroneun sarangi hogeun nunmuli
Uril himdeulgehaedo saranghae saranghae
Naegyeote neoman isseumyeondwae
Yeojeoni saranghanabwa yeojeoni gidarinabwa
Meorireul sogyeoboado gaseumeul sogilsuneun eopnabwa
Sarangeun hanaingabwa naemameun byeonchiannabwa
Neolhyanghae jikyeoon sarang ijeneun da malhalsu itdago
Neol saranghae

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still/as ever

still/ as ever
by: A.N.Jell


I didn’t think it was love, I told myself it wasn’t love
I deceived myself, but my heart kept calling your name
I take one step towards you, push you one step away
Each time, you grow in my heart

I must be loving you this much, must be waiting for you this much
Even though it hurts so much, my heart can’t seem to let you go
I think there must be just one love, I don’t think my heart will change
The love that I’ve kept only for you, I can now finally tell you

Your warm eyes, Your warm love
Flying away farther, but you are still growing up in my heart.
I must be loving you this much, must be waiting for you this much
Even though it hurts so much, my heart can’t seem to let you go

I think there must be just one love, I don’t think my heart will change
The love that I’ve kept only for you, I can now finally tell you
I love you
Sometimes love, at times tears

Even though it’s hard, I love you, I love you
I only need you by my side
I must still be loving you, I must still be waiting for you
My brain might be fooled, but my heart can’t be fooled

I think there must be just one love, I don’t think my heart will change
The love that I’ve kept only for you, I can now finally tell you
I love you

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promise

promise
by: A.N.jell

I will promise you du nune neoman damgo salagalgge
I will promise you du pale neol ango salagalgge
Achime nun ddeo jamdeun sunganggaji neo hanaman geurilgge
Saranghae i mal itjima I Love you Forever
Deoun yeoreum nale geuneuli doejulgge bioneun nalen usani doejulgge
Geotdaga jichil ddaen jageun uijado doejulgge useul ddae ni gibbeum
Dubaega dwaege hamgge useulgge nunmul heullil ddaen sugeoni doel neol daggajulgge
I will promise you du nune neoman damgo salagalgge
I will promise you du pale neol ango salagalgge
Achime nun ddeo jamdeun sunganggaji neo hanaman geurilgge
Saranghae i mal itjima I Love you Forever
Uri saineun machi Coffee and Doughnet gatji
Nage gibbeumeul jeonhaejun neoneun nae seupyesyeol
HaruHaruga Energy bujokadamyeon Emergency
Naege saengmyeongi buleojul dalkoman geudaee hyanggi
Maeil hana hana ggok sumgyeonoheun nae sarangeul
Hamgge haneun naldongan modu boyeojulggeoya
I will promise you eodie itddeon neoman gieokhalgge
I will promise you mwol haedo neomaneul gieokhalgge
Yeongwoni neoreul saegil i gaseumman pumgo sala galggeoya
Saranghae i mal gieokhae I love forever
Yes A.N.GELL why here I will promise Just do it Girl
Saranghandaneunde museun mali pilyohae
GwangGwang georineun woenjjok gaseumeuro daedapalgge
One step Two step Three and Four ni gyeote cheoncheoni dagagalgge
Gidariran mal ssawi ibe samji mot ae I will take you
I will promise you du nune neoman damgo salagalgge
I will promise you du pale neol ango salagalgge
Achime nun ddeo jamdeun sunganggaji neo hanaman geurilgge
Saranghae i mal itjima I Love you Forever

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promise

Promise
by: A.N.JELL

I will promise you to live with only you in my two eyes
I will promise you to live with only you in my two arms
From the time I open my eyes and till I sleep I will only yearn for you
I love you don’t forget these words I Love you Forever

I will become the shade in the hot summer
I will become your umbrella when it rains
I will become the small chair when you become tired from walking
So that your happiness will be doubled, I will laugh with you
I will become the towel when you cry to wipe you tears

I will promise you to live with only you in my two eyes
I will promise you to live with only you in my two arms
From the time I open my eyes and till I sleep I will only yearn for you
I love you don’t forget these words I Love you Forever

We are like Coffee and Doughnut
Giving me happiness you are my special
Day by day you are running low on energy Emergency
Breathing life into you, your sweet scent
The love I hid every single day
On the day we are together I will show you all

I will promise you that wherever I am I will only remember you
I will promise you that whatever I am doing I will remember you
Forever I will live with this new path in my life
I love you don’t forget there words I love you forever

Yes A.N.GELL why here I will promise Just do it Girl
I love you, what more do I need?
My thumping left heart will answer you
One step two step three and four I will slowly move closer to you
I can’t tell you to wait for me because I will take you

I will promise you to live with only you in my two eyes
I will promise you to live with only you in my two arms
From the time I open my eyes and till I sleep I will only yearn for you
I love you don’t forget these words I Love you Forever

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without words

without words
by: Park Shin Hye

Hajimal geol geuraesseo moreuncheok haebeorilgeol
Anboineun geotcheoreom bolsueopneun geotcheoreom
Neol aye bojimalgeol geuraetnabwa
Domangchil geol geuraesseo motdeuleuncheok geureolgeol

Deutjido motaneun cheok
Deuleul su eopneun geotcheoreom
Aye ne sarang deutji aneulgeol
Maldo eopsi sarangeul alge hago

Maldo eopsi sarangeul naege jugo
Sumgyeol hanajocha neol damge haenotgo
Ireoke domangganigga
Maldo eopsi sarangi nareul ddeona

Maldo eopsi sarangi nareul beoryeo
Museunmaleul halji damun ibi
Honjaseo nollangeot gata
Maldo eopsi waseo

Wae ireoke apeunji wae jagguman apeunji
Neol bolsu eopdaneungeon
Nega eopdaneungeo malgo
Modu yejeongwa ddokgateungeonde

Maldo eopsi sarangeul alge hago
Maldo eopsi sarangeul naege jugo
Sumgyeol hanajocha neol damge haenotgo
Ireoke domangganigga

Maldo eopsi sarangi nareul ddeona
Maldo eopsi sarangi nareul beoryeo
Museunmaleul halji damun ibi
Honjaseo nollangeot gata

Maldo eopsi nunmuli heulleonaeryeo
Maldo eopsi gaseumi muneojyeoga
Maldo eopneun sarangeul gidarigo
Maldo eopneun sarangeul apahago

Neoksi nagabeoryeo baboga doebeoryeo
Haneulman bogo unigga
Maldo eopsi ibyeoli nareulchaja
Maldo eopsi ibyeoli naegewaseo
Junbido motago neol bonaeyahaneun

Naemami nollangeot gata
Maldo eopsi waseo
Maldo eopsi watdaga
Maldo eopsi ddeonaneun
Jinagan yeolbyeongcheoreom jamsi apeumyeon doenabwa
Jageun hyungteoman namgedoenigga

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without words

without words
by: Park Shin Hye

I shouldn’t have done that,
I should have pretended not to know
like I didn’t see it, like I couldn’t see it
I shouldn’t have looked at you in the first place

I should have run away
I should have pretended I wasn’t listening
like I didn’t hear it, like I couldn’t hear it
I shouldn’t have heard your love in the first place

Without a word, you made me know what love is
Without a word, you gave me your love
Made me fill myself with your every breath
Then you ran away

Without a word, love leaves me
Without a word, love abandons me
Wondering what to say next
My lips were surprised
It came without a word

Why does it hurt so much?
Why does it hurt continuously?
Except for the fact that I can’t see you anymore, and that you’re not here anymore
otherwise, it’ll be just the same like before

Without a word, you made me know what love is
Without a word, you gave me your love
Made me fill myself with your every breath
Then you ran away

Without a word, love leaves me
Without a word, love abandons me
Wondering what to say next
My lips were surprised

Without a word, tears starts falling down
Without a word, my heart is broken
Without a word, I waited for love
Without a word, love hurts me

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what should i do?

what should i do?
by: jang geun seuk

Hangeoleum mankeum geudael bonaemyeon nunmulina
Hangeoleum mankeum geudaega gamyeon deo nunmuli heulleo wa
Soneul bbeodeodo sonnaemileodo daheulsu eopneun goseuro
Geudae ganeunde japji motago nan ulgoman itjyo

Eoddeokajyo eoddeokajyo geudaega ddeonaganeyo
Eoddeokajyo eoddeokajyo naldugo ddeonaganeyo
Saranghaeyo saranghaeyo mongnoa bulleobojiman
Geudaen deutji motaeyo gaseumeuroman woechigo isseuni

Haruonjongil jiwobojiman ddo ddeoolla
Haruonjongil ibyeolhajiman ddo dasi ddeoolla
Soneul bbeodado sonnaemileodo aneulsu eopneun goseuro
Geudaen gatjiman chatji motago nan ulgoman itjyo

Eoddeokajyo eoddeokajyo jaggu geudaeman boyeoyo
Eoddeokajyo eoddeokajyo nan geudael saranghaneunde
Mianhaeyo mianhaeyo naemali deullisinayo
Dasi dolawajwoyo geudae animyeon nan andoeniggayo

Eoddeokajyo eoddeokajyo nan ojik geudaebbuninde
Eoddeokajyo eoddeokajyo geudaega ddeonaganeyo
Eoddeokajyo eoddeokajyo naldugo ddeonaganeyo
Saranghaeyo saranghaeyo mongnoa bulleobojiman
Geudaen deutji motaeyo gaseumeuroman woechigo isseuni

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what should i do?

What should I Do?
by: Jang Geun Seuk

When I let you go one step further, my eyes overflow with tears
When you walk away one step further, more tears are falling
As you move away to a place where I can’t reach you, even if I reach out my hand
I can’t catch you, I can only cry

What should I do? What should I do? You’re leaving
What should I do? What should I do? You’re leaving me
I love you, I love you, I cry out to you

But you can’t hear me, because I am only shouting in my heart
All day long I try to forget you, but I think of you again
All day long I try to say goodbye, but I think of you
Although you went to a place where I can’t hold you, even if my hand reaches out for you
I can’t find you, I can only cry

What should I do? What should I do? I can only see you
What should I do? What should I do? I love you only
I am sorry, I am sorry, can you hear me?
Please come back to me, if it’s not you, I can’t go on

What should I do? What should I do? I only have you
What should I do? What should I do? You’re leaving
What should I do? What should I do? You’re leaving me alone
I love you, I love you, I cry out to you
But you can’t hear me because I am only shouting in my heart

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goodbye

Eoddeokajyo baraman boneyo
JJareun insa jocha geonnaelsuga eopneyo
Siridorok chagaun nae son jabajujiman
Ijeneun geuman bonaeya hajyo

Eoddeokajyo meoleojyeo ganeyo
Gaseumgadeuk nunmulman chaoneyo
Aesseo gamchwobwado meomchulsuga eopseoyo
Ggeutnae japji motan imameul eoddeokanayo

Saranghaetdeon geu gieogeun noji malayo
Dasi utge hae jul dareun saram mannado
Apeun ibyeolggajido geudaera dahaengijyo
Seulpeun nunmul mowaseo annyeong

Amugeotdo haejunge eopneyo
Motnagedo sangcheoman namgyeotneyo
Byeonaegan mam jocha gamssa anajun saram
Ije bonaeya hal geudaereul eoddeokanayo

Saranghaetdeon geu gieogeun noji malayo
Dasi utge hae jul dareun saram mannado
Apeun ibyeolggajido geudaera dahaengijyo
Sumi meojeulmankeum apawa nunmul heulleodo

Haengbokaetddeon geu gieogeun noji malayo
Dasi utge hae jul dareun saram mannado
Apeun ibyeoggaji geudaera dahaengijyo
Datji mot tal nae saram ijen bonaeya hajyo

Ojik nareul utge hal saran gedaebbuningeol
Sarangi gipeojyeo maeumi apawado
Haengbokaetddeon geu gieogeun noji malayo
Dasi utge hae jul dareunsaram mannado
Apeun ibyeoggaji geudaera dahaengijyo
Seulpeun nunmul mowaseo naega hal su itneun il annyeong

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goodbye

GOODBY
by: Jang Geun Seuk

What should I do? I am just watching you
I can’t even say a short farewell
You hold on to my cold hands
But now I have to send you away

What should I do? You are going far away
My heart is filling with tears
Even though I try my best to hide it, I can’t
This heart I couldn’t catch, what should I do?

Don’t forget the memories we loved
Even if you find another person that makes you smile
Even the painful farewell, I am glad that it was you
Gathering all my sad tears, good bye

There was nothing I’ve done for you
Sadly, only scars are left
The person who encompassed my changed heart
Now I have to send you away, what should I do?

Don’t forget the memories we loved
Even if you find another person that makes you smile
Even the painful farewell, I am glad that it was you
If the tears fall because it is so painful to endure

Don’t forget the happy memories we shared
Even if you find another person that makes you smile
Even the painful farewell, I am glad that it was you
My love that I can’t reach, now I have to send you away

The only person that can make me laugh is you
Even if love is so deep and the heart hurts so much
Don’t forget the happy memories we shared
Even if you find another person that makes you smile
Even the painful farewell, I am glad that it was you
The thing that I could do with all my sad tears, good bye

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assignment 6

Identify and discuss the steps for "critical success factors" approach?

Critical Success Factors

Identifying the things that really matter for success
So many important matters can compete for your attention in business that it's often difficult to see the "wood for the trees". What's more, it can be extremely difficult to get everyone in the team pulling in the same direction and focusing on the true essentials.

That's where Critical Success Factors (CSFs) can help. CSFs are the essential areas of activity that must be performed well if you are to achieve the mission, objectives or goals for your business or project.
By identifying your Critical Success Factors, you can create a common point of reference to help you direct and measure the success of your business or project.

As a common point of reference, CSFs help everyone in the team to know exactly what's most important. And this helps people perform their own work in the right context and so pull together towards the same overall aims.
The idea of CSFs was first presented by D. Ronald Daniel in the 1960s. It was then built on and popularized a decade later by John F. Rockart, of MIT's Sloan School of Management, and has since been used extensively to help businesses implement their strategies and projects.

Inevitably, the CSF concept has evolved, and you may have seen it implemented in different ways. This article provides a simple definition and approach based on Rockart's original ideas.
Rockart defined CSFs as:
"The limited number of areas in which results, if they are satisfactory, will ensure successful competitive performance for the organization. They are the few key areas where things must go right for the business to flourish. If results in these areas are not adequate, the organization's efforts for the period will be less than desired."
He also concluded that CSFs are "areas of activity that should receive constant and careful attention from management."
Critical Success Factors are strongly related to the mission and strategic goals of your business or project. Whereas the mission and goals focus on the aims and what is to be achieved, Critical Success Factors focus on the most important areas and get to the very heart of both what is to be achieved and how you will achieve it.

Typically, critical success factors can be categorized into five primary categories:

1. Leadership plays a key role in ensuring success in almost any initiative within an organization. Its impact is even more pronounced because this is a relatively new discipline. Nothing makes greater impact on an organization than when leaders model the behavior they are trying to promote among employees..when the CEO notices that a particular employee has not had been active within the system, he sends a message that reads: "Dear associate, you haven't been sharing knowledge. How can we help you? All the best, Bob."
Several other best-practice organizations have demonstrated this commitment to KM. At the World Bank, the president's support led to the creation of an infrastructure that promoted and supported the growth of communities of practice (CoPs) not only throughout the organization, but also around the globe.

2. Culture is the combination of shared history, expectations, unwritten rules, and social customs that compel behaviors. It is the set of underlying beliefs that, while rarely exactly articulated, are always there to influence the perception of actions and communications of all employees.
Cultural issues concerning KM initiatives usually arise due to the following factors:
• Lack of time - The goal is not to encourage the employees to work more, but to work more effectively. The processes, technologies, and roles designed during a KM initiative must save employees' time, not burden them with more work. This can only be accomplished if the employees' work patterns are accounted for during the initial design and planning phase of the initiative.
• Unconnected reward systems - Organizations have to maintain a balance between intrinsic and explicit rewards in order to encourage employee behavior. The most effective use of explicit rewards has been to encourage sharing at the onset of a KM initiative. If the attendees don't find value in either the meetings or the information on the system, providing incentives will not sustain their participation. People share because they want to, they like to see their expertise being used, and they like being respected by their peers.
• Lack of common perspectives - Sharing must be inspired by a common vision. The people affected by the new process or technology must all buy in to this vision and believe it will work.
• No formal communication - When designing and implementing KM initiatives, ensure that employees and customers know about the changes occurring in your organization. It has been hypothesized that a person needs to hear the same message at least three times before it registers in the brain. Hence, communication should be pervasive and ingeminating. While implementing KM within your organization, market yourself. Make sure everyone knows what you are attempting to do, and build anticipation for the launch.

If your organization naturally has a tendency to share knowledge, enabling knowledge sharing becomes a little easier. If your organization harbors a knowledge-hoarding culture, don't give in to it. Remove negative consequences to sharing. People want to share their knowledge. They want others to know they are knowledgeable. Break down some of the existing barriers to knowledge sharing, and give people the tools and environment they need. By designing KM initiatives around your culture, you will be initiating a cultural change.


3. Structure, Roles, and Responsibilities
Although there are many ways that organizations structure the governance of their KM initiatives, APQC has found common elements among best-practice partner organizations: a steering committee, a central KM support group, and stewards/owners throughout the organization who are responsible for KM. It is a combination of a centralized and decentralized approach.
The steering committee usually consists of executives at the top level. They promote the concept and provide guidance, direction, and support. The central KM group is typically made up of three to four people who provide the initial support for projects or initiatives, which are usually handed over to the business owners once they are implemented. The central group usually consists of people with advanced project management, facilitation, and communication skills. The stewards, or owners, are responsible for knowledge sharing and acquisition within the business units. Like the core KM group, the stewards are change agents for the organization. They model and teach employees the principles of knowledge sharing using a common vocabulary. All of these participants work as a team to prevent a silo mentality and incorporate resistant employees in the process.
Although the structure is put in place to establish ownership and accountability, if there is no overall ownership of knowledge and learning within the organization and the leadership does not "walk the talk," it will be difficult to sustain any sharing behavior.

4. Information Technology (IT) Infrastructure
Without a solid IT infrastructure, an organization cannot enable its employees to share information on a large scale. Yet the trap that most organizations fall into is not a lack of IT, but rather too much focus on IT. A KM initiative is not a software application; having a platform to share information and to communicate is only part of a KM initiative. Following are some KM success factors related to IT.
• Approach - The people who are charged with implementing KM must take the time to understand their users' needs. Matching the KM system with the KM objectives is essential.
• Content - With a similar focus on users' needs, establishing great content involves having processes in place to acquire, manage, validate, and deliver relevant information, when and where it is needed.
• Common platforms - A standard companywide architecture ensures the sustainability and scalability of KM efforts. By understanding the organization's infrastructure at a high level, the steering committee can guide the KM team in picking the appropriate technology. Sometimes organizations realize that they need a complete overhaul of their IT infrastructure before they can expect their employees to share knowledge. Many organizations have eliminated or are in the process of phasing out customized legacy systems and replacing them with market-standard operating systems. This enables organizations to build on the existing architecture by using off-the-shelf software that was written to support these platforms, thus avoiding costly customized packages.
• Simple technology - If it takes more than three clicks to find knowledge on your system, users will get frustrated. Of course, you have to temper that with the amount of information being delivered and the complexity of information demanded by the user. Another common mistake made in information delivery is the emphasis on explicit knowledge. Although technology is primarily used to deliver explicit knowledge, placing too much emphasis on it causes the user to lose the context in which the information was shared and leads to misunderstanding on how to interpret the knowledge.
• Adequate training - KM is enabled by adequate technology and people who know how to use it. Best-practice examples reveal that the central KM group should spend most of its time (after deployment) teaching, guiding, and coaching users how to use the system to interact, communicate, and share information and knowledge with one another.

5. Measurement
Most people fear measurement because they see it as synonymous with ROI, and they are not sure how to link KM efforts to ROI. Although the ultimate goal of measuring the effectiveness of a KM initiative is to determine some type of ROI, there are many intervening variables that also affect the outcomes.
Because many variables may affect an outcome, it is important to correlate KM activities with business outcomes, while not claiming a pure cause-and-effect relationship. Increased sales may be a result not only of the sales representatives having more information, but also of the market turning, a competitor closing down, or prices dropping 10 percent. Due to the inability to completely isolate knowledge-sharing results, tracking the correlations over time is important.

References:
http://www.providersedge.com/docs/km_articles/Critical_Success_Factors_of_KM.pdf
http://en.wikipedia.org/wiki/Critical_success_factor

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